Donald Bowman Consulting was formed to share the expertise of its founder. Mr D Bowman BSc Hons, FHCIMA who first recognized the need to establish a phased program and advisory practice for service culture improvement, after being hounded by multiple organizations asking him to share his secrets of dramatically improving service standards.

His expertise in service culture was recognized through his inspiring guidance at legendary hotels around the world including; the Hyde Park and Waldorf Hotels in London England, the Elbow Beach Resort in Bermuda, Mandarin Oriental Hawaii, San Francisco and Las Vegas and more. .

At DBC we have taken Donald’s genius and created advisory and in in-depth phased leadership programs that instill luxury service excellence into company and hotel management and their teams.

Service Excellence

To improve your competitive position through advanced service, challenges reviewed often include:

  • Achieving lasting change
  • Improved accountability
  • Colleague empowerment
  • Unique service delivery moments
  • Morale improvement
  • Team building
  • Timeline based phases
  • Easy to follow and implement
  • Top down and bottom up feedback

Hotel Operations

Liberate management from low value tasks to ensure focus

  • The complete guest experience
  • Your hotel’s current organizational structure
  • Staff retention tools
  • Offerings at your hotel for all market segments
  • Current marketing practices and on-line presence
  • Your hotel’s reservation systems and booking tools
  • Your specific competitive set and landscape

Under his leadership the hotels he managed achieved many luxury service awards and accolades. Only two years after opening the Mandarin Oriental Las Vegas the hotel was awarded the triple Forbes Five-Star award – one of only 3 hotels in the world to do so. A year after his return to Mandarin Oriental San Francisco, Donald and his team attained the Five-Star award for the hotel, and it’s new Spa achieved this accolade in its first year of operation – one of only two spas in the world to have done so.

Our team of global experts help you achieve sustainable service improvements by putting your customers first. Ensuring a uniquely great experience by improving your teams capabilities and helping you deliver optimal experiences for your customers at every touchpoint.

What can we help you achieve?

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